Tag Archives: national

Business, Idea Soup

MondayMap: National Business Emotional Intelligence

A recent article in the Harvard Business Review (HBR) gives would-be business negotiators some general tips on how best to deal with counterparts from other regions of the world. After all, getting to yes and reaching a mutually beneficial agreement across all parties does require a good degree of cultural sensitivity and emotional intelligence.

map-Emotional-Counterpart

While there is no substitute to understanding other nations through travel and cultural immersion, the HBR article describes some interesting nuances to help those lacking in geographic awareness, international business experience,  and cross-cultural wisdom. The first step in this exotic journey is rather appropriately, a map.

No surprise, the Japanese and Filipinos shirk business confrontation, whereas the Russians and French savor it. Northern Europeans are less emotional, while Southern Europeans and Latin Americans are much more emotionally expressive.

From Frank Jacobs over at Strange Maps:

Negotiating with Filipinos? Be warm and personal, but stay polite. Cutting das Deal with Germans? Stay cool as ice, and be tough as nails. So what happens if you’re a German doing business in the Philippines?

That’s not the question this map was designed to answer. This map — actually, a diagram — shows differences in attitudes to business negotiations in a number of countries. Familiarise yourself with them, then burn the drawing. From now on, you’ll be a master international dealmaker.

Vertically, the map distinguishes between countries where it is highly haram to show emotions during business proceedings (Japan being the prime example) and countries where emotions are an accepted part of il commercio (yes, Italians are emotional extroverts — also in business).

The horizontal axis differentiates countries with a very confrontational negotiating style — think heated arguments and slammed doors — from places where decorum is the alpha and omega of commercial dealings. For an extreme example of the former, try trading with an Israeli company. For the latter, I refer you to those personable but (apparently also) persnickety Filipinos.

Read the entire article here.

Map courtesy of Erin Meyer, professor and the program director for Managing Global Virtual Teams at INSEAD. Courtesy of HBR / Strange Maps.

Environs

National Emotions Mapped

Are Canadians as a people more emotional than Brazilians? Are Brits as emotional as Mexicans? While generalizing and mapping a nation’s emotionality is dubious at best, this map is nonetheless fascinating.

[div class=atfrib]From the Washington Post:[end-div]

Since 2009, the Gallup polling firm has surveyed people in 150 countries and territories on, among other things, their daily emotional experience. Their survey asks five questions, meant to gauge whether the respondent felt significant positive or negative emotions the day prior to the survey. The more times that people answer “yes” to questions such as “Did you smile or laugh a lot yesterday?”, the more emotional they’re deemed to be.

Gallup has tallied up the average “yes” responses from respondents in almost every country on Earth. The results, which I’ve mapped out above, are as fascinating as they are indecipherable. The color-coded key in the map indicates the average percentage of people who answered “yes.” Dark purple countries are the most emotional, yellow the least. Here are a few takeaways.

Singapore is the least emotional country in the world. ”Singaporeans recognize they have a problem,” Bloomberg Businessweek writes of the country’s “emotional deficit,” citing a culture in which schools “discourage students from thinking of themselves as individuals.” They also point to low work satisfaction, competitiveness, and the urban experience: “Staying emotionally neutral could be a way of coping with the stress of urban life in a place where 82 percent of the population lives in government-built housing.”

The Philippines is the world’s most emotional country. It’s not even close; the heavily Catholic, Southeast Asian nation, a former colony of Spain and the U.S., scores well above second-ranked El Salvador.

Post-Soviet countries are consistently among the most stoic. Other than Singapore (and, for some reason, Madagascar and Nepal), the least emotional countries in the world are all former members of the Soviet Union. They are also the greatest consumers of cigarettes and alcohol. This could be what you call and chicken-or-egg problem: if the two trends are related, which one came first? Europe appears almost like a gradient here, with emotions increasing as you move West.

People in the Americas are just exuberant. Every nation on the North and South American continents ranked highly on the survey. Americans and Canadians are both among the 15 most emotional countries in the world, as well as ten Latin countries. The only non-American countries in the top 15, other than the Philippines, are the Arab nations of Oman and Bahrain, both of which rank very highly.

[div class=attrib]Read the entire article following the jump.[end-div]