Tag Archives: United Kingdom

tD

Bedlam and the Mysterious Air Loom

Air Loom machine

During my college years I was fortunate enough to spend time as a volunteer in a Victorian era psychiatric hospital in the United Kingdom. Fortunate in two ways: that I was able to make some small, yet positive difference to the lives of some of the patients; and, fortunate enough to live on the outside.

Despite the good and professional intentions of the many caring staff the hospital itself — to remain nameless — was a dreary embodiment of many a nightmarish horror flick. The building had dark, endless corridors; small, leaky windows; creaky doors, many with locks exclusively on the outside, and even creakier plumbing; spare cell-like rooms for patients; treatment rooms with passive restraints on chairs and beds. Most locals still called it “____ lunatic asylum”.

All of this leads me to the fascinating and tragic story of James Tilly Matthews, a rebellious (and somewhat paranoid) peace activist who was confined to London’s infamous Bedlam asylum in 1797. He was incarcerated for believing he was being coerced and brainwashed by a mysterious governmental mind control machine known as the “Air Loom”.

Subsequent inquiries pronounced Matthews thoroughly sane, but the British government kept him institutionalized anyway because of his verbal threats against officials and then king, George III. In effect, this made Matthews a political prisoner — precisely that which he had always steadfastly maintained.

Ironically, George III’s well-documented, recurrent and serious mental illness had no adverse effect on his own reign as monarch from 1760-1820. Interestingly enough, Bedlam was the popular name for the Bethlem Royal Hospital, sometimes known as St Mary Bethlehem Hospital.

The word “Bedlam”, of course, later came to be a synonym for confusion and chaos.

Read the entire story of James Tilly Matthews and his nemesis, apothecary and discredited lay-psychiatrist, John Haslam, at Public Domain Review.

Image: Detail from the lower portion of James Tilly Matthews’ illustration of the Air Loom featured in John Haslam’s Illustrations of Madness (1810). Courtesy: Public Domain Review / Wellcome Library, London. Public Domain.

tD

Eg er Island

Eyjafjallajokull

A couple of days after “Brexit” — Britain’s move to pull out of the European Union — an enormous self-inflicted wound perpetrated by narrow-minded xenophobes and scare-mongering political opportunists, Britain got it just deserts. Iceland kicked England out of Euro 2016 — the Europe-wide football (soccer) tournament.

How significant? Well, let’s put this in some perspective. Iceland is a country of only ~330,000 souls, the size of several small London suburbs. It has never fielded a team in a major tournament. It’s national coach is a dentist. The combined income of the entire Icelandic team is less than 5 percent of the average salary earned by just one of England’s players.

The United States offers no giant-killing parallels; however, I suspect, Iceland’s 2-1 win over England would be akin to a high school football (American football) team drubbing the NFL’s Broncos or Patriots.

So, while I was born and raised in London, today I am Iceland, “Ég er Island”.

Image: Eyjafjallajökull glacier, one of the smallest glaciers in Iceland. Courtesy: Andreas Tille – Own work.

Political Discourse

PhotoMash: A Tale of Two Nations

Photomash-Muslim-vs-anti-Muslim

Today’s (photo-)mashup comes from the front page of The Guardian, May 6, 2016. The kindly editors juxtaposed two stories that show the chasm between two kindred nations: the United States and the United Kingdom.

The first story reminds us that the United States now has a xenophobic, racist, anti-Muslim bully [I would use more suitable words, but my children sometimes read this blog] as its presumptive Republican nominee for President. The second story breaks news that a Muslim was just elected Mayor of London, the capital city.

One of these nations is moving forward; the direction of the other remains perplexing and disturbing.

Image: Screen shot from the Guardian, May 6, 2016.

Idea Soup

The US and the UK: A Stark Difference

Terrorism-US-3Dec2015Within the space of a few days we’ve witnessed two more acts of atrocious violence and murder. One in San Bernardino, California, the other in London, England.

In California 14 innocent people lost there lives and, by some accounts, 21 people were injured, and of course many hundreds of police officers and first-responders put their lives at risk in searching for and confronting the murderers.

In London, 3 people were injured, one seriously by an attacker on the London Underground (subway).Terrorism-UK-6Dec2015

 

Label these attacks acts of terrorism; acts of deranged minds. But, whether driven by warped ideologies or mental health issues the murder and violence in California and London shows one very stark difference.

Guns. Lots of guns.

The attackers in California were armed to the teeth: handguns, semi-automatic weapons and thousands of rounds of ammunition. The attacker in London was wielding a knife. You see, terrorism, violent radicalism and mental health problems exist — much to the same extent — in both the US and UK (and across the globe for that matter). But more often than not the outcome will be rather different — that is, more bloody and deadly — in the US because of access to weapons that conveniently facilitate mass murder.

And, sadly until a significant proportion of the US population comes to terms with this fact, rather than hiding behind a distorted interpretation of the 2nd Amendment, the carnage and mass murder — in the US — will continue.

 

Idea Soup

PhotoMash: Snoopers Charter and Fast Walking

Welcome to my inaugural PhotoMash segment. This is a lighthearted look at juxtaposing news stories. Online media needs eyeballs. So to keep our attention media outlets cycle and recycle their news stories ever more frequently. The result is that we’re increasingly likely to find unrelated and sometimes opposing stories right next to each other on a page. Editors have little time to police these embarrassing juxtapositions of text and images, since much is now driven by automated content publishing systems, which of course paves the way for my story and/or photo mash-up service.

Photomash-Teresa_May-Fast_Walking

So, here’s my first PhotoMash, courtesy of the Independent in the UK. Home Secretary Teresa May introducing new surveillance proposals and the UK’s first fast pedestrian lane for walkers. Makes for an interesting mash-up. Get the idea? Two, or more, incongruous images displayed coincidentally side-by-side. [Are those Teresa May’s legs?]

Images courtesy of the Independent.

Idea Soup

Remember, Remember the Fifth of November

Gunpowder_Plot_conspirators

I was born and came of age in London. So I have vivid, if somewhat mixed, memories of the 5th of November. We kids variously called it Guy Fawkes Day and Bonfire Night. We’d spend our pocket money (allowance) that week on fireworks rather than sweets (candy). We’d set off our fireworks and huddle around bonfires on the evening of the 5th. Naughtier kids would post (mail) fireworks in their neighbors’ letterboxes (mail boxes) and empty milk bottles.

Now that I live in the US I still have difficulty in explaining this strange and uniquely British celebration to Americans. So, here’s another attempt. Though I’ve since given up trying to explain the once common refrain — “Penny for the Guy!”– heard from children on street corners during the week leading up to the 5th of November [you will need to figure this out for yourself].

We celebrate it because Guy Fawkes once tried to blow up the Houses of Parliament. Oops, wrong! We celebrate it because on this day in 1605 the Gunpowder Plot planned by Mr.Fawkes and his Roman Catholic co-conspirators was successfully foiled. Correct!

From the Telegraph:

What is Bonfire Night?

Bonfire Night commemorates the failure of the Gunpowder Plot in November 1605 by a gang of Roman Catholic activists led by Warwickshire-born Robert Catesby.

When Protestant King James I began his reign, English Catholics had hoped that the persecution felt for over 45 years under his predecessor Queen Elizabeth would finally end, but this didn’t transpire so the Gunpowder Plot conspirators resolved to assassinate the King and his ministers by blowing up the Palace of Westminster during the state opening of Parliament.

Guy (Guido) Fawkes and his fellow conspirators, having rented out a house closed to the Houses of Parliament, managed to smuggle 36 barrels of gunpowder into a cellar of the House of Lords – enough to completely destroy the building. (Physicists from the Institute of Physics later calculated that the 2,500kg of gunpowder beneath Parliament would have obliterated an area 500 metres from the centre of the explosion).

The plot began to unravel when an anonymous letter was sent to the William Parker, the 4th Baron Monteagle, warning him not to avoid the House of Lords.

The letter (which could well have been sent by Lord Monteagle’s brother-in-law Francis Tresham), was made public and this led to a search of Westminster Palace in the early hours of November 5.

Explosive expert Fawkes, who had been left in the cellars to set off the fuse, was subsequently caught when a group of guards checked the cellars at the last moment.

Fawkes was arrested, sent to the Tower of London and tortured until he gave up the names of his fellow plotters and Lord Monteagle was rewarded with 500 pounds and 200 pounds worth of lands, for his service in protecting the crown.

Read the entire article here.

Image: A contemporary engraving of eight of the thirteen conspirators, by Crispijn van de Passe. Fawkes is third from the right. Public Domain.

Idea Soup

LGBTQ Soup

LGBTQ_flag.svgAt some point we will have all moved on to a post-prudish, post-voyeuristic, post-exploitative, post-coming-out, post-gender identity world; we’ll all be celebrated as individuals, and discrimination will no longer exist.

Slap! Well, that’s quite enough of the pipe-dream for today, let’s get back to the complexity of present day reality. So, here’s a quick snapshot of where we are on the gender-label issue. Keep in mind, the “snapshot” is courtesy of the Guardian and the “we” refers to the British — both very peculiar institutions.

From the Guardian:

When Rugby League’s Keegan Hirst came out as gay this week, he said that he had been hiding for a long time. “How could I be gay? I’m from Batley, for goodness sake. No one is gay in Batley.” If the 27-year-old Yorkshireman had been a few years younger, he might have found some people in his hometown who are at least sexually fluid. A YouGov poll this week put the number of 18- to 24-year-old Brits who identify as entirely heterosexual at 46%, while just 6% would call themselves exclusively gay. Sexuality now falls between the lines: identity is more pliable, and fluidity more acceptable, than ever before.

The gay-straight binary is collapsing, and it’s doing so at speed. The days in which a celebrity’s sexual orientation was worthy of a tabloid scandal have long since died out. Though newspapers still report on famous people coming out and their same-sex relationships, the lurid language that once accompanied such stories has been replaced by more of a gossipy, “did you know?” tone, the sort your mum might take on the phone, when she’s telling you about what Julie round the corner has been up to. And the reaction of the celebrities involved has morphed, too, into a refusal to play the naming game. Arena-filling pop star Miley Cyrus posted an Instagram of a news story that described her as “genderqueer” with the caption, “NOTHING can/will define me! Free to be EVERYTHING!!!”. Kristen Stewart, who has been followed around by insinuations about the “gal pal” she is often photographed with for a couple of years, finally spoke about the relationship in an interview with Nylon magazine this month. She said, simply, “Google me, I’m not hiding”, but, like the people surveyed by YouGov, refused to define herself as gay or straight. “I think in three or four years, there are going to be a whole lot more people who don’t think it’s necessary to figure out if you’re gay or straight. It’s like, just do your thing.”

It’s arguable that celebrities such as Stewart are part of the reason for those parameters becoming less essential, at least in the west. It shouldn’t fall to famous people to define our social attitudes but, simply, visibility matters: if it is not seen as outrageous or transgressive that the star of Twilight will hold hands with her girlfriend in the street, then that, in a very small way, reinforces the normality of it. If Cara Delevingne tells Vogue that she loves her girlfriend, then that, too, adds to the picture. The more people who are out, the more normal it becomes; the less alone a confused kid in a small town looking at gossip websites might feel; the less baffled the parent of a teenager who brings home a same-sex date might be. Combine that with the seemingly unstoppable legislative reinforcement of equal rights, too – gay marriage becoming legal in Ireland, in the US – and suddenly, it seems less “abnormal”, less boundary-busting, to fall in love or lust with someone of the same gender.

“I would describe myself as a bisexual homoromantic,” says Alice, 23, from Sussex. For the uninitiated, I asked her to explain. “It means I like sex with men and women, but I only fall in love with women. I wouldn’t say something wishy-washy like, ‘It’s all about the person,’ because more often it’s just that I sometimes like a penis.” She says her attitude towards sex and sexuality is similar among other people in her peer group. “A lot of my friends talk about their sexuality in terms of behaviour these days, rather than in terms of labels. So they’ll say, ‘I like boys’, or ‘I get with girls too,’ rather than saying, ‘I’m gay, I’m a lesbian, I’m bisexual.’”

She says that even among those who exclusively date people of the same gender, there is a reluctance to claim an identity as proscriptive as “gay”. “Most young people who are gay don’t see it as a defining property of their character, because they don’t have to, because society doesn’t constantly remind them of their difference.” However, she is careful to point out that this is very much the case in the small, liberal part of London where she lives now. “[Not defining] is something I feel entitled to as a person who lives in London, but I didn’t feel entitled to it in a small town in the home counties. I’ve never experienced discrimination about my sexuality, but I’m aware that it’s because I ‘pass’ [as straight].”

In fact, among the young British people I spoke to, geography is vital. Lucy, 25, wonders if the number of people who say they are not straight really tallies with the number of people who are actually acting upon those desires. “Saying you’re sexually fluid means you’re part of a movement. It means you’re seen as forward-thinking,” she says, suggesting there is a certain cachet attached to being seen as open that does not come with affirmed heterosexuality. She also believes it is more of a metropolitan story than necessarily representative of Britain as a whole. “If I went back to my home town in the Midlands, we wouldn’t sit around talking about ‘sexual fluidity’. You’re a ‘dyke’, or you’re not. There’s only one type of lesbian there.”

Read the entire story here.

Image: Gay Pride Flag. Public Domain. Courtesy of Wikipedia.

Art, Idea Soup

Dismaland

Google-search-Dismaland

A dreary, sardonic, anti-establishment theme park could only happen in the UK. Let’s face it, the corporate optimists running the US would never allow such a pessimistic and apocalyptic vision to unfold in the land of Disney and Nickelodeon.

Thus, residents of the UK are the sole, fortunate recipients of a sarcastic visual nightmare curated by Banksy and a posse of fellow pop-culture-skewering artists. Dismaland — a Bemusement Park — is hosted in appropriately grey seafront venue of Weston-super-Mare. But, grab your tickets soon, the un-theme park is only open from August 22 to September 27, 2015.

Visit Dismaland online, here.

Image courtesy of Google Search.

Idea Soup

United Kingdom Without the United

new-union-jack

There is increasing noise in the media about Scottish independence. With the referendum a mere six months away — September 18, 2014 to be precise — what would the United Kingdom look like without the anchor nation to the north? An immediate consequence would be the need to redraw the UK’s Union Jack flag.

Avid vexillophiles will know that the Union Jack is a melding of the nations that make up the union — with one key omission. Wales does not feature on today’s flag. So, perhaps, if Scotland where to leave the UK, the official flag designers could make up for the gross omission and add Wales as they remove Saint Andrew’s cross, which represents Scotland.

Would-be designers have been letting their imaginations run wild with some fascinating and humorous designs — though one must suspect that Her Majesty the Queen, sovereign of this fair isle is certainly not amused by the possible break-up of her royal domain.

From the Atlantic

Long after the Empire’s collapse, the Union Jack remains an internationally recognized symbol of Britain. But all that could change soon. Scotland, one of the four countries that make up the United Kingdom (along with England, Northern Ireland, and Wales), will hold a referendum on independence this September. If it succeeds, Britain’s iconic flag may need a makeover.

The Flag Institute, the U.K.’s national flag charity and the largest membership-based vexillological organization in the world, recently polled its members and found that nearly 65 percent of respondents felt the Union Jack should be changed if Scotland becomes independent. And after the poll, the organization found itself flooded with suggested replacements for the flag.

“We are not advocating changing the flag. We are not advising changing the flag. We are not encouraging a change to the flag. We are not discouraging a change to the flag,” Charles Ashburner, the Flag Institute’s chief executive and trustee, told me. “We are simply simply here to facilitate and inform the debate if there is an appetite for such a thing.”

“As this subject has generated the largest post bag of any single subject in our history, however,” Ashburner noted, “there is clearly such an appetite.”

The Union Jack’s history is closely intertwined with the U.K.’s history. After Elizabeth I died in 1603, her cousin, King James VI of Scotland, ascended to the English throne as James I of England. With Britain united under one king for the first time, James sought to symbolize his joint rule of the two countries with a new flag in 1606. The design placed the traditional English flag, known as the cross of Saint George, over the traditional Scottish flag, known as the cross of Saint Andrew.

England and Scotland remained independent countries with separate parliaments, royal courts, and flags until they fully merged under the Act of Union in 1707. Queen Anne then adopted James I’s symbolic flag as the national banner of Great Britain. When Ireland merged with Britain in 1801 to form the modern United Kingdom, the British flag incorporated Ireland’s cross of Saint Patrick to create the modern Union Jack. The flag’s design did not change after Irish independence in the mid-20th century because Saint Patrick’s cross still represents Northern Ireland, which remained part of the U.K.

The Union Jack doesn’t represent everyone, though. England, Scotland, and Northern Ireland are included, but Wales, the fourth U.K. country, isn’t. Because Wales was considered part of the English crown in 1606 (with the title “Prince of Wales” reserved for that crown’s heir) after its annexation by England centuries earlier, neither James I’s original design nor any subsequent design based on it bears any influence of the culturally distinct, Celtic-influenced territory.

British authorities granted Wales’ red-dragon flag, or Y Ddraig Goch in Welsh, official status in 1959. But attempts to add Welsh symbolism to the Union Jack haven’t succeeded; in 2007, a member of Parliament from Wales proposed adding the Welsh dragon to the flag, to no avail. Iconography could involve more than just the dragon: Like the U.K.’s other three countries, Wales has a patron saint, Saint David, and a black-and-gold flag to represent him.

If Scotland stays in the U.K., incorporating Wales into the British flag could be as simple as adding yellow borders.

Read the entire article here.

Image: A Royal Standard influenced design for the replacement of the Union Jack should Scotland secede from the United Kingdom. Courtesy of the UK Flag Institute.

 

 

Idea Soup

Mr. Magorium’s Real Life Toy Emporium

tim-rowett

We are all children at heart. Unfortunately many of us are taught to suppress or abandon our dreams and creativity as a prerequisite for entering adulthood. However, a few manage to keep the wonder of their inner child alive.

Tim Rowett is one such person; through his toys he brings smiles and re-awakens memories in many of us who have since forgotten how to play and imagine. Though, I would take issue with Wired’s characterization of Mr.Rowett as an “eccentric”. Eccentricity is not a label that I’d apply to a person who remains true to his or her earlier self.

From Wired (UK):

When Wired.co.uk visited Tim Rowett’s flat in Twickenham, nothing had quite prepared us for the cabinet of curiosities we found ourselves walking into. Old suitcases overflowing with toys and knick-knacks were meticulously labelled, dated and stacked on top of one another from room to room, floor to ceiling. Every bookshelf, corner and cupboard had been stripped of whatever its original purpose might have been, and replaced with the task of storing Tim’s 25,000 toys, which he’s been collecting for over 50 years.

For the last five years Tim has been entertaining a vast and varied audience of millions on YouTube, becoming a perhaps surprising viral success. Taking a small selection of his toys each week to and from a studio in Buckinghamshire — which also happens to be an 18th century barn — he’s steadily built up a following of the curious, the charmed and the fanatic.

If you’re a regular user of Reddit, or perhaps occasionally find yourself in “the weird place” on YouTube after one too many clicks through the website’s dubious “related videos” section, then you’ve probably already come across Tim in one form or another. With more than 28 million views and hundreds of thousands of subscribers, he’s certainly no small presence.

You won’t know him as Tim, though. In fact, unless you’ve deliberately gone out of your way, you won’t know very much about Tim at all — he’s a private man, who’s far more interested in entertaining and educating viewers with his endless collection of toys and gadgets, which often have mathematically or scientifically curious fundamental principles, than he is in bothering you with fussy details like his full name.

Greeted with a warm and familiar hello, Tim offered us a cup of tea, a biscuit and and a seat by the fire. “Toys, everywhere, toys.” He said, looking round the room as he sat down. “I see myself as an hourglass. A large part of me is 112, a small part is my physical age and the last part is a 12-year-old boy.”

This unique mix of old and new — both literally and figuratively — certainly displays itself in his videos, of which there are upwards of 500 at rarely no more than 10 minutes in length. The formula is refreshingly simple. Tim sits at a table, demonstrates how a particular toy works, and provides background information to the piece before explaining how the mechanism inside (if it has one) functions — a particular delight for the scientifically-minded collector: “The mechanism is the key thing” he explained, “and some of them are quite remarkable. If a child breaks a toy I often think ‘oh wonderful’ because it means I can get into it.”

The apparently simple facade of the show is slightly deceptive however — Tim works with two ex-BBC producers: Hendrik Ball and George Auckland, who are responsible for editing and filming the videos. Hendrik’s passion for science (fuelled by his BSc at Bristol) ultimately landed him a job as a producer at the BBC, which he kept for 25 years, specialising in science and educational material. Hendrik has his own remarkable history in tech, having written the first website for the BBC that ever accompanied a television programme (called Multimedia Business), back in 1996, making him and George “a little nucleus of knowledge of multimedia in our department at that time”.

With few opportunities presenting themselves at the BBC to expand their newly developed skills in HTML, the two hatched a plan to create a website called Grand Illusions, which would not only sell many of the various toys and gadgets Tim came across in his collection, but would also experiment with video, with Tim as the presenter: “George and I wanted to get some more first-hand experience of running a website which would feed into our BBC work.” Said Hendrik, “so we had this idea, which closely involved a bottle of Rioja — wilder rumours say there were two bottles — and we came up with Grand Illusions. Within about a week we’d finished the website and at one point we were getting more hits than the BBC education website.”

Having only spent two hours with Tim, it’s clear why Hendrik and George were so keen to get him in front of the camera. During our time together, Tim played up to his role as the restless prestidigitator, which has afforded him such great success online — “I’m a child philosopher” he said, as he waved a parallax-inspired business card in front of us.  “You can either explore the world outside, as people do,” he placed a tiny cylindrical metal tube in my hand, “or you can explore the world inside, which is equally meaningful in my mind — there are still dragons and dangers and treasures on the inside as well as the outside world.” He then suggested throwing the cylinder in the air, and it burst into a large magic wand.

This constant conjuring was what initially piqued Hendrik’s interest: “He’s a master at it. Whenever he goes anywhere he’ll have a few toys on him. If there’s ever a lull he’ll produce one and give a quick demonstration and then everyone wants a go but, just as the excitement is peaking, Tim will bring out the next one.”

On one occasion, after a meal, Tim inflated a large balloon outside of a restaurant using a helium cylinder he stores in the boot of his car. He attached a sparkler to the balloon, lit it and then let the balloon float off into the sky. “It was an impressive end to the evening,” says Hendrik.

When we asked Hendrik what he thought the appeal of Tim’s channel was, on which nearly two million people have watched a video on Japanese zip bags and a further million on a spinning gun, he stressed that sometimes his apparent innocence worked in their favour. “Tim produced a toy some while ago, which looked like a revolver but in black rubber. It has a wire coming out of it and there’s a battery at the other end — when you press a button the end of the revolver sort of wiggles,” says Hendrik, who assures us that Tim bought this from a toy shop and has the original packaging to prove it. He also bought a rather large rubbery heart, which kind of throbs when you push a button.

Read the entire story here.

Image: Tim Rowett / Grand Illusions. Courtesy of Wired UK.

Environs

SkyCycling

London-skycycle

Famed architect Norman Foster has a brilliant and restless mind. So, he’s not content to stop imagining, even with some of the world’s most innovative and recognizable architectural designs to his credit — 30 St. Mary Axe (London’s “gherkin” or pickle skyscraper), Hearst Tower, and the Millau Viaduct.

Foster is also an avid cyclist, which leads to his re-imagining of the lowly bicycle lane as a more lofty construct. Two hundred miles or so of raised bicycle lanes suspended above London, running mostly above railway lines, the SkyCycle. What a gorgeous idea.

From the Guardian:

Gliding through the air on a bike might so far be confined to the fantasy realms of singing nannies and aliens in baskets, but riding over rooftops could one day form part of your regular commute to work, if Norman Foster has his way.

Unveiled this week, in an appropriately light-headed vision for the holiday season, SkyCycle proposes a network of elevated bike paths hoisted aloft above railway lines, allowing you to zip through town blissfully liberated from the roads.

The project, which has the backing of Network Rail and Transport for London, would see over 220km of car-free routes installed above London’s suburban rail network, suspended on pylons above the tracks and accessed at over 200 entrance points. At up to 15 metres wide, each of the ten routes would accommodate 12,000 cyclists per hour and improve journey times by up to 29 minutes, according to the designers.

Lord Foster, who says that cycling is one of his great passions, describes the plan as “a lateral approach to finding space in a congested city.”

“By using the corridors above the suburban railways,” he said, “we could create a world-class network of safe, car-free cycle routes that are ideally located for commuters.”

Developed by landscape practice Exterior Architecture, with Foster and Partners and Space Syntax, the proposed network would cover a catchment area of six million people, half of whom live and work within 10 minutes of an entrance. But its ambitions stretch beyond London alone.

“The dream is that you could wake up in Paris and cycle to the Gare du Nord,” says Sam Martin of Exterior Architecture. “Then get the train to Stratford, and cycle straight into central London in minutes, without worrying about trucks and buses.”

Developed over the last two years, the initial idea came from the student project of one of Martin’s employees, Oli Clark, who proposed a network of elevated cycle routes weaving in and around Battersea power station. “It was a hobby in the office for a while,” says Martin. “Then we arranged a meeting at City Hall with the deputy mayor of transport – and bumped into Boris in the lift.”

Bumping into Boris has been the fateful beginning for some of the mayor’s other adventures in novelty infrastructure, including Anish Kapoor’s Orbit tower, apparently forged in a chance meeting with Lakshmi Mittal in the cloakrooms at Davos. Other encounters have resulted in cycle “superhighways” (which many blame for the recent increase in accidents) and a £60 million cable car that doesn’t really go anywhere. But could SkyCycle be different?

“It’s about having an eye on the future,” says Martin. “If London keeps growing and spreading itself out, with people forced to commute increasingly longer distances, then in 20 years it’s just going to be a ghetto for people in suits. After rail fare increases this week, a greater percentage of people’s income is being taken up with transport. There has to be another way to allow everyone access to the centre, and stop this doughnut effect.”

After meeting with Network Rail last year, the design team has focused on a 6.5km trial route from Stratford to Liverpool Street Station, following the path of the overground line, a stretch they estimate would cost around £220 million. Working with Roger Ridsdill-Smith, Foster’s head of structural engineering, responsible for the Millennium Bridge, they have developed what Martin describes as “a system akin to a tunnel-boring machine, but happening above ground”.

“It’s no different to the electrification of the lines west of Paddington,” he says. “It would involve a series of pylons installed along the outside edge of the tracks, from which a deck would project out. Trains could still run while the cycle decks were being installed.”

As for access, the proposal would see the installation of vertical hydraulic platforms next to existing railway stations, as well as ramps that took advantage of the raised topography around viaducts and cuttings. “It wouldn’t be completely seamless in terms of the cycling experience,” Martin admits. “But it could be a place for Boris Bike docking stations, to avoid people having to get their own equipment up there.” He says the structure could also be a source of energy creation, supporting solar panels and rain water collection.

The rail network has long been seen as a key to opening up cycle networks, given the amount of available land alongside rail lines, but no proposal has yet suggested launching cyclists into the air.

Read the entire article here.

Image: How the proposed SkyCycle tracks could look. Courtesy of Foster and Partners / Guardian.

Idea Soup

Dear IRS: My Tax Return is Late Because…

google-search-goldfish

Completing an annual tax return, and sending even more hard-earned cash, to the government is not much fun for anyone. So, it’s no surprise that many people procrastinate. In the UK, the organization entrusted with gathering pounds and pennies from the public is Her Majesty’s Revenue and Customs department — the equivalent of the Internal Revenue Service (IRS) in the US.

HMRC recently released a list of the worst excuses from taxpayers for not filing their returns on time. It includes such gems as “late due to death of a pet goldfish” and “late due to run in with a cow.” This re-confirms that the British are indeed the eighth wonder of the world.

From the Telegraph:

A builder who handed in his tax return late blamed the death of his pet goldfish, while a farmer said it was the fault of an unruly cow.

A third culprit said he failed to send in his forms after becoming obsessed with an erupting volcano on the television news.

They were among thousands of excuses used by individuals and businesses last year in a bid to avoid paying a penalty for a late tax return.

But, while HM Revenue & Customs says it considers genuine explanations, it has little regard for lame excuses.

As the top ten was disclosed, officials said all had been hit with £100 fines for late returns. They had all appealed, but lost their actions.

The list was released to encourage the self-employed, and other taxpayers, to meet this year’s January 31 deadline. In all, 10.9 million people are due to file tax returns this month. The number required to fill in a self-assessment form has been inflated by changes to Child Benefit. Any household with an individual earning more than £50,000 must now complete the form if they still receive the benefit.

Ruth Owen, the director general of personal tax, said: “There will always be unforeseen events that mean a taxpayer could not file their tax return on time.

“However, your pet goldfish passing away isn’t one of them.”

The ten worst excuses:

1. My pet goldfish died (self-employed builder)

2. I had a run-in with a cow (Midlands farmer)

3. After seeing a volcanic eruption on the news, I couldn’t concentrate on anything else (London woman)

4. My wife won’t give me my mail (self-employed trader)

5. My husband told me the deadline was March 31, and I believed him (Leicester hairdresser)

6. I’ve been far too busy touring the country with my one-man play (Coventry writer)

7. My bad back means I can’t go upstairs. That’s where my tax return is (a working taxi driver)

8. I’ve been cruising round the world in my yacht, and only picking up post when I’m on dry land (South East man)

9. Our business doesn’t really do anything (Kent financial services firm)

10. I’ve been too busy submitting my clients’ tax returns (London accountant)

Read the entire article here.

Image courtesy of Google Search.

Arts and Letters

Reheated Spam — The Circus Flies Again

[tube]anwy2MPT5RE[/tube]

Of late it seems that the wave of musical reunions has threatened to submerge us all under a tsunami of nostalgia — Blondie, Fleetwood Mac, Madness, Kid Creole (and the Coconuts), The Eagles to name but a few. Some, we would rather not have — can anyone say Spice Girls? Hollywood certainly has had a hand in this wave of nostalgia, with a firm eye on box office cash — War of the Worlds, Dracula, Ocean’s Eleven, Charlie and the Chocolate Factory. And, of course, we have witnessed no end of updated remakes of, or soon to be rebooted, once classic TV shows from the last fifty years — Roots, Tales from the Darkside, Fame, Charlie’s Angels, Hawaii Five-O, Rockford Files and even Dukes of Hazzard.

However, none can possibly compare with the imminent reunion of the most revered act in British comedy — Monty Python’s Flying Circus. Brits the world over are having heart palpitations at the prospect of the five remaining pythons reforming on stage in the summer of 2014. Hold the spam, though. Shows are only currently scheduled for London.

From the Telegraph:

The five remaining members of Monty Python and I are sitting in a silver Mercedes. We’re driving away from the press conference where they have just announced their reunion. Opposite me are Eric Idle and the two Terrys, Gilliam and Jones. I’m squashed up next to Michael Palin and John Cleese.

It’s been “an awful long time”, says Gilliam, since they’ve been together in the same vehicle. Do they feel like rock stars on tour? “We don’t know what that would be like,” says Cleese. “I do,” Palin says. “It’s just having people wanting to tear your clothes off, John.” Cleese is having none of it: “This is very tame in comparison…”

Idle suggests the five men could almost pass as “the geriatric version” of The Beatles in A Hard Day’s

Night, “where we’re not being pursued by anybody. We’re very old and we just long to go to bed and have a sleep.” But they’re clearly having a good time. “Better than being home alone,” as Gilliam puts it.

The Pythons’ announcement, that next summer they will perform together on stage for the first time in 24 years, was filmed by 27 camera crews and transmitted live around the world, generating a wave of both excitement and nostalgia. Gilliam’s wife of 40 years, Maggie, was watching the press conference from the departure lounge of an airport in France, in tears. She was moved, jokes Gilliam, by the sight of “five old farts… about to step into the abyss”. Idle’s wife, Tania, tuned in from their home in Los Angeles. “She was enjoying it,” he says. “She thought we looked good.” Gilliam smiles, “You’ve got a better wife than I do, then.”

“How many of us are married to Catholics?” asks Cleese. Only he is, as it turns out. “Your latest one’s a Catholic?” asks Idle. “The last few years I’ve had a lot of Catholic girlfriends,” Cleese replies. “About four in a row.” He married Jennifer Wade, his fourth wife, last year in the West Indies. “By an umpire,” jokes Idle. “I declare this marriage LBW,” Palin joins in. “Leg Before Wife,” says Gilliam.

When I ask whether they ever have political discussions, the laughter stops briefly. “We’re so disillusioned now that we have nothing to disagree about,” says Cleese. Gilliam launches into a monologue about politics giving way to corporate power. “Gilliam, shut up!” says Cleese. “Not much of a discussion,” Palin observes. “It was a rant, Terry,” says Idle. “The discussion follows the rant,” replies Gilliam.

It’s 44 years since the first episode of Monty Python’s Flying Circus was shown on BBC One late one evening, changing comedy history for ever. It’s 24 years since the sixth member of the gang, Graham Chapman, died of cancer. Today, the surviving five boast a combined age of 358, yet they still make each other laugh. “The worst thing,” says Gilliam, who is now 73 years old, “is on the bus or Tube when a girl in her twenties offers you her seat. It’s so depressing.” “I thought that was called twerking,” says Idle instantly. “And you thought I was dead!”

In the days before the reunion, as anticipation grew, one national newspaper characterised the group as the “poisonous Pythons”, portraying Cleese and Idle as being at the centre of the acrimony. Before our car journey, when I have some time alone with each of the Pythons, Cleese bats away that paper’s suggestion that the five of them are in a permanent state of war, insisting that he needed no persuasion to sign up for the comeback. “It’s not very time-consuming and we’ve always enjoyed each other’s company,” he says, “which doesn’t mean we don’t argue and disagree about things. We do all the time.”

Cleese left the Flying Circus after the third series ended in 1973; the others carried on for a fourth half series the following year. What made him leave before the end? “I felt that Python had taken my life over and I wanted to be able to do other things,” he says. “I wanted to be part of the group, I didn’t want to be married to them – because that’s what it felt like. I began to lose any kind of control over my life and I was not forceful enough in saying no.”

What’s more, he says, “the Pythons didn’t really hear my objection when I said I was not happy about one or two aspects of the show. It was like, ‘Cleese is on some strange trip of his own’ and they never listened. We never really communicated. And I also had the burden of working with Chapman during his alcoholic phase when no one else would work with him. So my writing consisted of sitting with someone who couldn’t remember in the afternoon what we had written in the morning.” Cleese did return for the Monty Python films, however, including Life of Brian in 1979, but they involved far less of a time commitment.

There will be those who say that the reason Cleese and the others are regrouping now can be summarised in one word: money. Certainly Jones did little to dispel that idea when he declared before the press conference, “I hope it makes us a lot of money. I hope to be able to pay off my mortgage.” But when I ask him now, he offers a different explanation: the Pythons enjoy working together. Idle also identifies “fun” as the main motivation behind the reunion. “I couldn’t really believe it. We sort of agreed in August,” he says, though he worried that the others might change their minds. “But no, everybody’s getting more and more into it.”

Idle, Palin and Jones appeared together in public at the start of this year to give evidence in court after Mark Forstater, the producer of Monty Python and the Holy Grail, sued for a share of profits from the spin-off stage musical Spamalot. Forstater won the case and Idle says the group have also had to pay lawyers $1million over the past year and a half. “We’ve had to deal with all this… Somebody said, ‘Oh God let’s do something funny.’”

Read the entire article here.

Video: Spam. Courtesy of Monty Python’s Flying Circus / BBC.

Arts and Letters

Of Monsters And the Man

Neil Gorton must have one of the best jobs in the world. For the last ten years he has brought to life monsters and alien beings for TV series Doctor Who. The iconic British sci-fi show, on air since 1963, is an established part of British popular culture having influenced — and sometimes paired with nightmares — generations of audiences and TV professionals. [Our favorites here at theDiagonal are the perennially clunky but evil Daleks].

From Wired:

The Time Lord, also known as “The Doctor,” has run into a lot of different aliens, monsters and miscellaneous beasties during his five-decade run on the BBC’s Doctor Who. With the show’s 50th anniversary upon us this weekend, WIRED talked to Neill Gorton — director of Millennium FX, which has created prosthetics and makeup for Doctor Who for the last nine years — about what it’s like to make the show’s most memorable monsters (above) appear on-screen.

Although Gorton works with other television series, movies and live events, he said Doctor Who in particular is more than just another job. “There’s no other project we’ve had such a close association with for so long,” he told WIRED. “It can’t help but become part of your life.”

It helps, too, that Gorton was a Who fan long before he started working on the show. “I grew up in Liverpool in the ’70s so I was a long way away from the London-centric film and TV world,” he recalled. “Nearby Blackpool, the Las Vegas of the North, had a permanent Doctor Who exhibition, and on our yearly family day trips to Blackpool I would insist on visiting. I think this was the first time I really started to understand that these things, these creatures and robots and monsters, had to be made by someone. On TV it was magical and far away but here I could see the joins and the seams and paint flaking off. Seeing that they where tangible made them something in my grasp.”

That early love for the show paid off when one of his childhood favorite characters reappeared on the series. “Davros [the cyborg creator of the show’s signature monsters, the Daleks] haunted me as a child,” Gorton said. “I remember seeing him on TV and thinking, ‘Where did they find that creepy old man?’ For years, I thought they found a bald old bloke and painted him brown. I pestered Russell T. [Davies, former Doctor Who showrunner] constantly about when I would get to do Davros.”

When the character did reappear in 2008?s “The Stolen Earth,” Gorton said that his work with actor Julian Bleach was “really personal to me… I sculpted [the prosthetics], molded it, painted and applied the makeup on the shoot every day. It’s the only revival of a classic Doctor Who monster that I’ve not heard a single fan moan about. Everyone just loved it.”

After nine years of working on the show, Gorton said that his team and the show’s producers have “a pretty good understanding” of how to deal with the prosthetic effect demands for the show. “It’s like that scene in Apollo 13 when they dump a box of bits on the table and the Nasa guys have to figure out how to make a CO2 scrubber out of odd objects and trash that happens to be aboard,” he joked. “The team is so clever at at getting the maximum effect out of the minimum resources, we’d be able to rustle up an engine modification that’d get us a round trip to Mars on top of fixing up that life support… The reality is the scripted vision always outstrips the budget by a huge margin.”

Although the showrunner usually plots out the season’s stories before Gorton’s team becomes involved — meaning there’s little chance to impact storyline decisions — that’s not always the case. “Last [season], I mentioned to producer Marcus Wilson that I had a couple of cool nine-foot robot suits that could add value to an episode. And several months later Chris Chibnall delivers ‘Dinosaurs on a Spaceship’ with two nine-foot robots taking featured roles!” he said. “Since then I’ve been turfing all kinds of oddities out of my store rooms and excitedly saying ‘How about this?’”

Read the entire article and see more doctor Who monsters here.

Image: Daleks. Courtesy of Wired / BBC.

Technica

Britain’s Genomics NHS

The United Kingdom is plotting a visionary strategy that will put its treasured National Health Service (NHS) at the heart of the new revolution in genomics-based medical care.

From Technology Review:

By sequencing the genomes of 100,000 patients and integrating the resulting data into medical care, the U.K. could become the first country to introduce genome sequencing into its mainstream health system. The U.K. government hopes that the investment will improve patient outcomes while also building a genomic medicine industry. But the project will test the practical challenges of integrating and safeguarding genomic data within an expansive health service.

Officials breathed life into the ambitious sequencing project in June when they announced the formation of Genomics England, a company set up to execute the £100 million project. The goal is to “transform how the NHS uses genomic medicine,” says the company’s chief scientist, Mark Caulfield.

Those changes will take many shapes. First, by providing whole-genome sequencing and analysis for National Health Service patients with rare diseases, Genomics England could help families understand the origin of these conditions and help doctors better treat them. Second, the company will sequence the genomes of cancer patients and their tumors, which could help doctors identify the best drugs to treat the disease. Finally, say leaders of the 100,000 genomes project, the efforts could uncover the basis for bacterial and viral resistance to medicines.

“We hope that the legacy at the end of 2017, when we conclude the 100,000 whole-genome sequences, will be a transformed capacity and capability in the NHS to use this data,” says Caulfield.

In the last few years, the cost and time required to sequence DNA have plummeted (see “Bases to Bytes”), making the technology more feasible to use as part of clinical care. Governments around the world are investing in large-scale projects to identify the best way to harness genome technology in a medical setting. For example, the Faroe Islands, a sovereign state within the Kingdom of Denmark, is offering sequencing to all of its citizens to understand the basis of genetic diseases prevalent in the isolated population. The U.S. has funded several large grants to study how to best use medical genomic data, and in 2011 it announced an effort to sequence thousands of veterans’ genomes. In 1999, the Chinese government helped establish the Beijing Genomics Institute, which would later become the world’s most prolific genome institute, providing sequences for projects based in China and abroad (see “Inside China’s Genome Factory”).

But the U.K. project stands out for the large number of genomes planned and the integration of the data into a national health-care system that serves more than 60 million people. The initial program will focus on rare inherited diseases, cancer, and infectious pathogens. Initially, the greatest potential will be in giving families long-sought-after answers as to why a rare disorder afflicts them or their children, and “in 10 or 20 years, there may be treatments sprung from it,” says Caulfield.

In addition to exploring how to best handle and use genomic data, the projects taking place in 2014 will give Genomics England time to explore different sequencing technologies offered by commercial providers. The San Diego-based sequencing company Illumina will provide sequencing at existing facilities in England, but Caulfeld emphasizes that the project will want to use the sequencing services of multiple commercial providers. “We are keen to encourage competitiveness in this marketplace as a route to bring down the price for everybody.”

To help control costs for the lofty project, and to foster investment in genomic medicine in the U.K., Genomics England will ask commercial providers to set up sequencing centers in England. “Part of this program is to generate wealth, and that means U.K. jobs,” he says. “We want the sequencing providers to invest in the U.K.” The sequencing centers will be ready by 2015, when the project kicks off in earnest. “Then we will be sequencing 30,000 whole-genome sequences a year,” says Caulfield.

Read the entire article here.

Image: Argonne’s Midwest Center for Structural Genomics deposits 1,000th protein structure. Courtesy of Wikipedia.

Environs, Idea Soup

Surveillance, British Style

While the revelations about the National Security Agency (NSA) snooping on private communications of U.S. citizens are extremely troubling, the situation could be much worse. Cast a sympathetic thought to the Her Majesty’s subjects in the United Kingdom of Great Britain and Northern Island, where almost everyone eavesdrops on everyone else. While the island nation of 60 million covers roughly the same area as Michigan, it is swathed in over 4 million CCTV (closed circuit television) surveillance cameras.

From Slate:

We adore the English here in the States. They’re just so precious! They call traffic circles “roundabouts,” prostitutes “prozzies,” and they have a queen. They’re ever so polite and carry themselves with such admirable poise. We love their accents so much, we use them in historical films to give them a bit more gravitas. (Just watch The Last Temptation of Christ to see what happens when we don’t: Judas doesn’t sound very intimidating with a Brooklyn accent.)

What’s not so cute is the surveillance society they’ve built—but the U.S. government seems pretty enamored with it.

The United Kingdom is home to an intense surveillance system. Most of the legal framework for this comes from the Regulation of Investigatory Powers Act, which dates all the way back to the year 2000. RIPA is meant to support criminal investigation, preventing disorder, public safety, public health, and, of course, “national security.” If this extremely broad application of law seems familiar, it should: The United States’ own PATRIOT Act is remarkably similar in scope and application. Why should the United Kingdom have the best toys, after all?

This is one of the problems with being the United Kingdom’s younger sibling. We always want what Big Brother has. Unless it’s soccer. Wiretaps, though? We just can’t get enough!

The PATRIOT Act, broad as it is, doesn’t match RIPA’s incredible wiretap allowances. In 1994, the United States passed the Communications Assistance for Law Enforcement Act, which mandated that service providers give the government “technical assistance” in the use of wiretaps. RIPA goes a step further and insists that wiretap capability be implemented right into the system. If you’re a service provider and can’t set up plug-and-play wiretap capability within a short time, Johnny English comes knocking at your door to say, ” ‘Allo, guvna! I ‘ear tell you ‘aven’t put in me wiretaps yet. Blimey! We’ll jus’ ‘ave to give you a hefty fine! Ods bodkins!” Wouldn’t that be awful (the law, not the accent)? It would, and it’s just what the FBI is hoping for. CALEA is getting a rewrite that, if it passes, would give the FBI that very capability.

I understand. Older siblings always get the new toys, and it’s only natural that we want to have them as well. But why does it have to be legal toys for surveillance? Why can’t it be chocolate? The United Kingdom enjoys chocolate that’s almost twice as good as American chocolate. Literally, they get 20 percent solid cocoa in their chocolate bars, while we suffer with a measly 11 percent. Instead, we’re learning to shut off the Internet for entire families.

That’s right. In the United Kingdom, if you are just suspected of having downloaded illegally obtained material three times (it’s known as the “three strikes” law), your Internet is cut off. Not just for you, but for your entire household. Life without the Internet, let’s face it, sucks. You’re not just missing out on videos of cats falling into bathtubs. You’re missing out of communication, jobs, and being a 21st-century citizen. Maybe this is OK in the United Kingdom because you can move up north, become a farmer, and enjoy a few pints down at the pub every night. Or you can just get a new ISP, because the United Kingdom actually has a competitive market for ISPs. The United States, as an homage, has developed the so-called “copyright alert system.” It works much the same way as the U.K. law, but it provides for six “strikes” instead of three and has a limited appeals system, in which the burden of proof lies on the suspected customer. In the United States, though, the rights-holders monitor users for suspected copyright infringement on their own, without the aid of ISPs. So far, we haven’t adopted the U.K. system in which ISPs are expected to monitor traffic and dole out their three strikes at their discretion.

These are examples of more targeted surveillance of criminal activities, though. What about untargeted mass surveillance? On June 21, one of Edward Snowden’s leaks revealed that the Government Communications Headquarters, the United Kingdom’s NSA equivalent, has been engaging in a staggering amount of data collection from civilians. This development generated far less fanfare than the NSA news, perhaps because the legal framework for this data collection has existed for a very long time under RIPA, and we expect surveillance in the United Kingdom. (Or maybe Americans were just living down to the stereotype of not caring about other countries.) The NSA models follow the GCHQ’s very closely, though, right down to the oversight, or lack thereof.

Media have labeled the FISA court that regulates the NSA’s surveillance as a “rubber-stamp” court, but it’s no match for the omnipotence of the Investigatory Powers Tribunal, which manages oversight for MI5, MI6, and the GCHQ. The Investigatory Powers Tribunal is exempt from the United Kingdom’s Freedom of Information Act, so it doesn’t have to share a thing about its activities (FISA apparently does not have this luxury—yet). On top of that, members of the tribunal are appointed by the queen. The queen. The one with the crown who has jubilees and a castle and probably a court wizard. Out of 956 complaints to the Investigatory Powers Tribunal, five have been upheld. Now that’s a rubber-stamp court we can aspire to!

Or perhaps not. The future of U.S. surveillance looks very grim if we’re set on following the U.K.’s lead. Across the United Kingdom, an estimated 4.2 million CCTV cameras, some with facial-recognition capability, keep watch on nearly the entire nation. (This can lead to some Monty Python-esque high jinks.) Washington, D.C., took its first step toward strong camera surveillance in 2008, when several thousand were installed ahead of President Obama’s inauguration.

Read the entire article here.

Image: Royal coat of arms of Queen Elizabeth II of the United Kingdom, as used in England and Wales, and Scotland. Courtesy of Wikipedia.

Idea Soup, tD, Technica

Please Press 1 to Avoid Phone Menu Hell

Good customer service once meant that a store or service employee would know you by name. This person would know your previous purchasing habits and your preferences; this person would know the names of your kids and your dog. Great customer service once meant that an employee could use this knowledge to anticipate your needs or personalize a specific deal. Well, this type of service still exists — in some places — but many businesses have outsourced it to offshore call center personnel or to machines, or both. Service may seem personal, but it’s not — service is customized to suit your profile, but it’s not personal in the same sense that once held true.

And, to rub more salt into the customer service wound, businesses now use their automated phone systems seemingly to shield themselves from you, rather than to provide you with the service you want. After all, when was the last time you managed to speak to a real customer service employee after making it through “please press 1 for English“, the poor choice of musak or sponsored ads and the never-ending phone menus?

Now thanks to an enterprising and extremely patient soul there is an answer to phone menu hell.

Welcome to Please Press 1. Founded by Nigel Clarke (alumnus of 400 year old Dame Alice Owens School in London), Please Press 1 provides shortcuts for customer service phone menus for many of the top businesses in Britain [ed: we desperately need this service in the United States].

 

From the MailOnline:

A frustrated IT manager who has spent seven years making 12,000 calls to automated phone centres has launched a new website listing ‘short cut’ codes which can shave up to eight minutes off calls.

Nigel Clarke, 53, has painstakingly catalogued the intricate phone menus of hundreds of leading multi-national companies – some of which have up to 80 options.

He has now formulated his results into the website pleasepress1.com, which lists which number options to press to reach the desired department.

The father-of-three, from Fawkham, Kent, reckons the free service can save consumers more than eight minutes by cutting out up to seven menu options.

For example, a Lloyds TSB home insurance customer who wishes to report a water leak would normally have to wade through 78 menu options over seven levels to get through to the correct department.

But the new service informs callers that the combination 1-3-2-1-1-5-4 will get them straight through – saving over four minutes of waiting.

Mr Clarke reckons the service could save consumers up to one billion minutes a year.

He said: ‘Everyone knows that calling your insurance or gas company is a pain but for most, it’s not an everyday problem.

‘However, the cumulative effect of these calls is really quite devastating when you’re moving house or having an issue.

‘I’ve been working in IT for over 30 years and nothing gets me riled up like having my time wasted through inefficient design.

‘This is why I’ve devoted the best part of seven years to solving this issue.’

Mr Clarke describes call centre menu options as the ‘modern equivalent of Dante’s circles of hell’.

He sites the HMRC as one of the worst offenders, where callers can take up to six minutes to reach the correct department.

As one of the UK’s busiest call centres, the Revenue receives 79 million calls per year, or a potential 4.3 million working hours just navigating menus.

Mr Clarke believes that with better menu design, at least three million caller hours could be saved here alone.

He began his quest seven years ago as a self-confessed ‘call centre menu enthusiast’.

‘The idea began with the frustration of being met with a seemingly endless list of menu options,’ he said.

‘Whether calling my phone, insurance or energy company, they each had a different and often worse way of trying to “help” me.

‘I could sit there for minutes that seemed like hours, trying to get through their phone menus only to end up at the wrong place and having to redial and start again.’

He began noting down the menu options and soon realised he could shave several minutes off the waiting time.

Mr Clarke said: ‘When I called numbers regularly, I started keeping notes of the options to press. The numbers didn’t change very often and then it hit me.

Read the entire article here and visit Please Press 1, here.

Images courtesy of Time and Please Press 1.

Art

YBAs Twenty-Five Years On

That a small group of Young British Artists (YBA) made an impact on the art scene in the UK and across the globe over the last 25 years is without question. Though, whether the public at large will, 10, 25 or 50 years from now (and beyond), recognize a Damien Hirst spin painting or Tracy Emin’s “My Bed” or a Sarah Lucas self-portrait — “The Artist Eating a Banana” springs to mind — remains an open question.

The group first came to prominence in the late 1980s, mostly through works and events designed to shock the sensibilities of the then dreadfully boring and insular British art scene. With that aim in mind they certainly succeeded, and some, notably Hirst, have since become art superstars. So, while the majority of artists never experience fame within their own lifetimes, many YBAs have managed to buck convention. Though, whether their art will live long and prosper is debatable.

Jonathan Jones over at the On Art blog, chimes in with a different and altogether kinder opinion.

From the Guardian:

It’s 25 years since an ambitious unknown called Damien Hirst curated an exhibition of his friends and contemporaries called Freeze. This is generally taken as the foundation of the art movement that by the 1990s got the label “YBA”. Promoted by exhibitions such as Brilliant!, launched into public debate by the Turner prize and eventually set in stone at the Royal Academy with Sensation, Young British Art still shapes our cultural scene. A Damien Hirst spin painting closed the Olympics.

Even where artists are obviously resisting the showmanship and saleability of the Hirst generation (and such resistance has been the key to fashionable esteem for at least a decade), that generation’s ideas – that art should be young and part of popular culture – remain dominant. Artists on this year’s Turner shortlist may hate the thought that they are YBAs but they really are, in their high valuation of youth and pop. If we are all Thatcherites now, our artists are definitely all YBAs. Except for David Hockney.

From “classic” YBAs like Sarah Lucas and Marc Quinn to this year’s art school graduates, the drive to be new, modern, young and brave that Freeze announced in 1988 still shapes British art. And where has that left us? Where is British art, after 25 years of being young?

Let’s start with the best – and the worst. None of the artists who exploded on to the scene back then were as exciting and promising as Damien Hirst. He orchestrated the whole idea of a movement, and really it was a backdrop for his own daring imagination. Hirst’s animals in formaldehyde were provocations and surrealist dreams. He spun pop art in a new, visceral direction.

Today he is a national shame – our most famous artist has become a hack painter and kitsch sculptor who goes to inordinate lengths to demonstrate his lack of talent. Never has promise been more spectacularly misleading.

And what of the mood he created? Some of the artists who appeared in Freeze, such as Mat Collishaw, still make excellent work. But as for enduring masterpieces that will stand the test of time – how many of those has British art produced since 1988?

Well – the art of Sarah Lucas is acridly memorable. That of Rachel Whiteread is profound. The works of Jake and Dinos Chapman will keep scholars chortling in the library a century or two from now.

What is an artistic masterpiece anyway? Britain has never been good at creating sublime works in marble. But consider the collection of Georgian satirical prints in the Prints and Drawings room at the British Museum. Artists such as Gillray and Rowlandson are our heritage: rude, crude and subversive. Think about Hogarth too – an edgy artist critics snootily dismiss as a so-so painter.

Face it, all ye who rail at modern British art: YBA art and its living aftermath, from pickled fish to David Shrigley, fits beautifully into the Great British tradition of Hogarthian hilarity.

The difference is that while Hogarth had a chip on his shoulder about European art lording it over local talent, the YBA revolution made London world-famous as an art city, with Glasgow coming up in the side lane.

Warts and all, this has been the best 25 years in the history of British art. It never mattered more.

Read the entire article after the jump.

Image: My Bed by Tracey Emin. Courtesy of Tracey Emin / The Saatchi Gallery.

Literature

Two Nations Divided by Book Covers

“England and America are two countries separated by the same language”. This oft used quote is usually attributed to Oscar Wilde or GBS (George Bernard Shaw). Regardless of who originated the phrase both authors would not be surprised to see that book covers are divided by the Atlantic Ocean as well. The Millions continues its fascinating annual comparative analysis.

American book covers on the left, British book covers on the right.

[div class=attrib]From The Millions:[end-div]

As we’ve done for several years now, we thought it might be fun to compare the U.S. and U.K. book cover designs of this year’s Morning News Tournament of Books contenders. Book cover art is an interesting element of the literary world — sometimes fixated upon, sometimes ignored — but, as readers, we are undoubtedly swayed by the little billboard that is the cover of every book we read. And, while many of us no longer do most of our reading on physical books with physical covers, those same cover images now beckon us from their grids in the various online bookstores. From my days as a bookseller, when import titles would sometimes find their way into our store, I’ve always found it especially interesting that the U.K. and U.S. covers often differ from one another. This would seem to suggest that certain layouts and imagery will better appeal to readers on one side of the Atlantic rather than the other. These differences are especially striking when we look at the covers side by side. The American covers are on the left, and the UK are on the right. Your equally inexpert analysis is encouraged in the comments.

[div class=attrib]Read the entire article and see more book covers after the jump.[end-div]

[div class=atrrib]Book cover images courtesy of The Millions and their respective authors and publishers.[end-div]

Environs

So, You Want to Be a Brit?

The United Kingdom government has just published its updated 180-page handbook for new residents. So, those seeking to become subjects of Her Majesty will need to brush up on more that Admiral Nelson, Churchill, Spitfires, Chaucer and the Black Death. Now, if you are one of the approximately 150,000 new residents each year, you may well have to learn about Morecambe and Wise, Roald Dahl, and Monty Python. Nudge-nudge, wink-wink!

[div class=attrib]From the Telegraph:[end-div]

It has been described as “essential reading” for migrants and takes readers on a whirlwind historical tour of Britain from Stone Age hunter-gatherers to Morecambe and Wise, skipping lightly through the Black Death and Tudor England.

The latest Home Office citizenship handbook, Life in the United Kingdom: A Guide for New Residents, has scrapped sections on claiming benefits, written under the Labour government in 2007, for a triumphalist vision of events and people that helped make Britain a “great place to live”.

The Home Office said it had stripped-out “mundane information” about water meters, how to find train timetables, and using the internet.

The guide’s 180 pages, filled with pictures of the Queen, Spitfires and Churchill, are a primer for citizenship tests taken by around 150,000 migrants a year.

Comedies such as Monty Python and The Morecambe and Wise Show are highlighted as examples of British people’s “unique sense of humour and satire”, while Olympic athletes including Jessica Ennis and Sir Chris Hoy are included for the first time.

Previously, historical information was included in the handbook but was not tested. Now the book features sections on Roman, Anglo-Saxon and Viking Britain to give migrants an “understanding of how modern Britain has evolved”.

They can equally expect to be quizzed on the children’s author Roald Dahl, the Harrier jump jet and the Turing machine – a theoretical device proposed by Alan Turing and seen as a precursor to the modern computer.

The handbook also refers to the works of William Shakespeare, Geoffrey Chaucer and Jane Austen alongside Coronation Street. Meanwhile, Christmas pudding, the Last Night of the Proms and cricket matches are described as typical “indulgences”.

The handbook goes on sale today and forms the basis of the 45-minute exam in which migrants must gain marks of 75 per cent to pass.

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[div class=attrib]Image: Group shot of the Monty Python crew in 1969. Courtesy of Wikpedia.[end-div]